HELP & INFORMATION
FREQUENTLY ASKED QUESTIONS
A few useful answers about Heritage’s services and getting started.
What areas does Heritage serve?
Heritage provides commercial fire protection services throughout the San Francisco Bay Area and Northern California. Contact us with your property location and the work you need to confirm availability.
Which service should I choose?
Choose Inspection, Testing & Compliance for scheduled checks and reporting; Service, Repair & Emergency Response for faults and corrective work; or Construction, Modifications & Upgrades for installation, renovations and system changes. If you are unsure, tell us about your property and we will discuss the right next step.
Can you help with a Fire Department notice?
Yes. Share the property address, the notice, its stated deadline and any recent inspection reports. Heritage can discuss the sprinkler or water-based system issues and the work needed. The issuing authority remains responsible for its requirements and acceptance.
Do you work on electric and diesel fire pumps?
Yes. Heritage services electric and diesel fire pumps, controllers, jockey pumps and associated equipment, including inspection, testing, troubleshooting, repair and complete replacement.
Do you offer emergency service?
24/7 emergency system service is available. Call (925) 501-4261 for urgent sprinkler problems or system impairments. The website inquiry form is for non-urgent requests. In an immediate fire or life-safety emergency, call 911.
Can you modify sprinklers during a tenant improvement?
Yes. Services include sprinkler relocations and additions, office and retail buildouts, warehouse modifications, ceiling changes, seismic upgrades, design and engineering coordination, permits and final acceptance testing.
Do you provide fire alarm and extinguisher services?
Heritage coordinates fire alarm and fire extinguisher inspection, testing, maintenance and repairs through qualified service partners, giving you a single point of contact.
How do I get pricing and availability?
Send your name, contact details, property location and a short description of the work. Recent inspection reports, a Fire Department notice or project scope can help us understand your needs. Pricing and scheduling are discussed for your specific property.
YOUR PROPERTY. OUR FOCUS.
Have another question?
Tell us about your building, system and priorities. We’ll discuss pricing, availability and the next step.
